Too much - Customer Service Representative Conduent Employee Review

They nitpick at everything. We have to follow a different instruction sheet for each call or else we fail that call even if it's the simplest call type you have handled 100 times. You Have 30 seconds to notate account which is insane with the amount of info you are now required to document. Also, hold times cannot exceed 2 mins. Ever checked on a caller every 2 mins? It gets repetitive and annoying for not just me but the caller. I worked for Humana from conduent and it was hard! I was so happy they moved me to dental insurance Dominion National Dental but now I get yelled at every day by dentists and members. Look up Dominion Dental reviews. It's pretty bad.