Stressful Environment - Call Center Representative Connect America Employee Review

Very stressful job. There are always many calls in waiting and the supervisors are constantly pressing you to shorten your talk time and take as many calls as possible, while also making no mistakes. The hospitals constantly change how they want things to be done, on a day to day basis something is being "updated," for better or worse. Hospital instructions are oftentimes unclear, yet the hospitals constantly complain about errors. The patients are rude. Open 24/7 all days of the year, including holidays. Sometimes they force you to work holidays.