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      Connection IT Support - Anonymous employee Connection Employee Review

      1.0
      Apr 13, 2017
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work environment Flexible hours Overtime Friendly management Decent benefits

      Cons

      Level 1 help desk team consists of employees originally hired as data entry clerks or as400 operators. A huge amount of level one work ends up at level two due to the lack of experience and basic troubleshooting. Troubleshooting more advanced issues is very difficult when most of my team's time is spent on petty tickets that should have been resolved at level 1.

      avatar
      Connection Response
      9y
      Thank you for your review. We are glad you recognize that we have a great work environment, flexible work hours, and a good management team. While we are troubled by your comments on the Level I Help Desk support and will certainly make our IT management organization aware of your concerns, we would like to take this opportunity to mention that we have recently hired a new leader to our Help Desk and are implementing new processes to better serve our callers.

      Explore other reviews about Connection

      5.0
      May 6, 2026
      Enterprise account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work with excellent and experienced team that support each other. We have a lot of offerings and capabilities to promote and sell.

      Cons

      Long hours, huge focus on making and exceeding quota, very competitive industry with low margins to win large deals.

      4.0
      Jul 1, 2026
      Executive account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      True Account Ownership Good Benefits & Policies Pockets of Good Leadership Financially Responsible Company

      Cons

      Dated Systems, Processes, & Culture Draw Pay Commission Structure Typical Large Corporation Bureaucratic & Political Quagmires

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