Pros
-They've been so patient and flexible with my schedule and willing to change it over and over again as my needs have demanded it. Also, the manager of my location hasn't required any minimum number of hours. -You can get up to three weeks of paid time off per year (if you're working full-time). -The manager of my location was VERY ethical, telling us that we don't have to sign somebody up for a plan (which would benefit the company) if we don't think it's in the person's best interests. -You get the opportunity to help people who are crazy stressed about their medicare to be less stressed. That's also in the cons section to some degree, but it's really an opportunity to help people and as you get better at it you find that people frequently become very appreciative by the ends of phone calls. -Outside of the annual enrollment period (Oct ish through Dec 7th) you may have a bit of time where few people are calling in and you can study or read books etc.
Cons
-You can't just take time off October through Dec 7th or so, but you can trade shifts with other employees or just find somebody to pick up your shift. -You can't have your phone out while on the call floor (for legal/privacy reasons). -Sometimes people who you speak to are pretty stressed (medicare is very complicated and people get worried about it. Also, sometimes you have to deal with other people's mistakes somewhat.), but that's also an really wonderful opportunity to help people. So that just depends on the outlook that you take.