Huge Call volume - unclear bonuses - Health Insurance Agent Connexion Point Employee Review

Comprehensive training and the support of dedicate supervisors who truly care about employee growth and development. Work culture here is collaborative and driven. Strong sense of community- teams actively support each other.

Back to back calls during AEP.

The client was Elevance Health, a large carrier.

The recruiter either blatantly lied about EVERYTHING I had asked him or he didn't know spit! For example, I made sure to ask, in advance, if there was going to be over time (meaning, time and a half). Come to find out, Connexion Point managers told and made employees add the extra time they worked overtime from the day prior and add it to their 30 min lunch break, the following day, having to take longer lunches, to make sure no one went over 40 hours at the end of the week! Every day, the managers would email employees telling them how much time to add to their unpaid lunch. ANY overtime is supposed to be paid at time and a half...not there! So, one could easily work 3 hours of overtime and not get paid for it, at all! That's considered theft!!!