4.0
Jan 10, 2023
Former employee, more than 1 year
Recommend
CEO approval
Business Outlook
Pros
Opportunities to work in different accounts. Growth opportunities. Decent pay.
Cons
Some team leads don't deserve to be team leads. Training is not the best. The last training I had was literally study on your own and it was Medicare material I've seen a hundred times, then you get thrown into a system they refuse to show you in training. Scripting is too wordy. They complain about AHT but insist you follow the novel of a script. The company is failing because they pay for quantity and not quality agents.