Somewhat innovative, but mostly frustrating - Software Support Analyst Consona Employee Review

Consona has a great company culture, and tries really hard to make working for the company a rewarding experience.

Because Consona was a smaller company, Sales and Marketing could have used more resources.

Some great people from various acquisitions remain in the company and they make the difficult positions management put you in more bearable. Due to decentralized (M&A culture) many can work-from-home.

Company values only apply to the workers, not to the executive team (CEO is not Tom Millay as listed in this profile, but Jeff Tognoni). Lip service is provided about being Customer Service focused and "Customer Intimate" but really its about making the most money for share-holders regardless of impact on customer retention or satisfaction. Work-life balance is impossible when newly acquired product-lines are expected to continue revenues despite deep cuts at acquisition-time and regularly thereafter.