Used to be a Great place to work, not anymore - Customer Engagement Specialist Constant Contact Employee Review

Since the acquisition by Endurance the sole focus for the support team is selling and not helping the customers. I was Hired on to do one thing and that was customer support. Now that "Recommendations" is apart of the call process morale has hit an all time low. Attrition is at an all time high and I just see it getting higher. They say its so the company as a whole can stay afloat. I find that hard to believe since there are so many other things that need to be either fixed or could come out of the overall budget. Now its up to the support team to try and sell products to our SMB clients to try and fix what the previous CEO and other top tier managers did in the past. I really loved this job for the first year and a half but now struggle to try and come into work each day.