Cutthroat Office Environment - Customer Engagement Specialist Constant Contact Employee Review

Metrics change at a moments notice, and some of the expectations that are placed on the shoulders of support agents can be unrealistic at times. Since the Endurance acquisition, the company's turnover rate has increased significantly. It used to be a great place to work. Now, not so much. There aren't many opportunities for career advancement overall, however, I feel like the company is working on that with the addition of new service and departments that are being added to the company's trajectory. There are also some deep-seeded issues with office bullying that upper-management chooses not to address, in addition to issues with cis white male privilege as well. This is apparent in how office relationships function, and how promotions and opportunities for career advancement are decided. I was harassed as an employee by several people on the SinglePlatform team, and have been harassed on 3 separate occasions by three separate individuals, including a project manager/my former boss since leaving. It's an environment where individuals tear each other down regularly instead of building each other up to get ahead of one-another. If you don't want to participate in building friendships in the office, then you have no opportunities for career advancement there. I can say with confidence as well that opportunities for career advancement are not readily given to LGBTQ+ folks, or to women either. I have watched many LGBTQ+ folks and women be passed up for promotions by lesser qualified straight men. I can even reference one instance in particular in which a cis male employee was promoted to team lead without even having to be a part of an interview process, which does not fit the company's policy regarding promotions.