Plenty of Opportunity but low pay forces top employees out - Client Success Specialist Constant Contact Employee Review

3.0
Aug 2, 2021
Recommend
CEO approval
Business Outlook

Pros

- The most opportunity I've ever had at a company. I have worked in 3 different teams in two years. - My current team (Pro Package) is really close knit, and filled with very talented teammates - Employees really care about the customer over everything else, and this seems to be pretty consistent the higher up the food chain you go

Cons

- Pay is terrible when you start out, but it doesn't improve much if you move into more advanced teams. You start to realize you could be making 20K+ more at similar companies - Company was recently acquired by Clearlake, and they are starting to gut the support staff, which is the heart of the company, and outsourcing them. Definitely get the sense lately that the company is starting to sell out to their new overlords. - Terrible product release strategy. Pressure from the top causes feature requests to be rushed and product enhancements to be released prematurely, which just puts the client facing roles in a tough spot when things aren't working well and there is nothing we can do to help the clients.

Explore other reviews about Constant Contact

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Good culture within my department and good work life balance

Cons

Frequent management changes in my time here

3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good sales training, sales floor managers motivated and provided solid support.

Cons

Unrealistic sales goals, out of touch upper management, pay was middling for stress

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