. - Customer Support Specialist Constant Contact Employee Review

5.0
Mar 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Paid lunch, great benefits, company culture, supplies you with equipment, very diverse

Cons

Managers don’t respond quickly when you need them, support covers to wide of a variety of topics, not able to hang up on disrespectful callers, transferring process to a supervisor takes a really long time, when there’s system wide outages we still have to answer phones even though we can’t help customers, 90 day no call out policy upon starting

Explore other reviews about Constant Contact

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Good culture within my department and good work life balance

Cons

Frequent management changes in my time here

3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good sales training, sales floor managers motivated and provided solid support.

Cons

Unrealistic sales goals, out of touch upper management, pay was middling for stress

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