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      Consumer Cellular

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      Consumer Cellular reviews

      Action Speaks Louder Than Words - Assistant Call Center Manager Consumer Cellular Employee Review

      5.0
      Jun 22, 2020
      Assistant call center manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      One of my favorite things about Consumer Cellular is we always try to hire from within. This gives current employees opportunity to grow with the business and have the experience to effectively assist other employees with their success. Consumer Cellular has 6 different core values and to me, the most important core value is "happy employees make happy customer's", in order to accomplish this, actions speak louder than words. The management team shows appreciation to their employees by extra bonuses, gifts, rewards programs, and employee appreciate events. During Covid-19, Consumer Cellular distributed masks to all the employees to help keep them and their families safe and healthy.

      Cons

      Working in a call center, taking calls from customer's all day is a difficult job. There are times of year where the absenteeism rate is very high which puts a lot of pressure and extra stress on the current employees that are working.

      Explore other reviews about Consumer Cellular

      5.0
      Jun 15, 2026
      Mobile advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Store Hours STO PTO Commission Phone Benefits

      Cons

      Only con would be working at a slow store or having a slow month.

      avatar
      Consumer Cellular Response
      2w
      Thank you for taking the time to share your experience and for being part of the Consumer Cellular team for the past 1–2 years! We're thrilled to hear you've enjoyed many aspects of your role, including our store hours, PTO, commission opportunities, phone benefits, and STO. We work hard to create a rewarding environment where our team members can succeed while maintaining a healthy work-life balance. We also appreciate your honest feedback regarding slower stores or sales periods. We understand that customer traffic can vary, and we're continually looking for ways to support our retail teams with coaching, development, and opportunities to help them succeed regardless of market conditions. Thank you again for your recommendation and for everything you do to deliver an exceptional experience for our customers. We're grateful to have you on the team and look forward to your continued success with Consumer Cellular!
      5.0
      Jun 13, 2026
      Trainer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Consumer Cellular has an incredibly supportive culture where leadership, fellow trainers, and other departments work together and genuinely want people to succeed. I feel trusted to lead classes, coach new hires, and contribute beyond just delivering training. The role allows me to use my strengths in teaching, coaching, and developing others while making a meaningful impact on employees' growth and confidence. The remote work environment, work-life balance, stability, and opportunities for continuous learning make it an enjoyable place to work. Most importantly, I feel valued, supported, and empowered to do my job effectively, which has made this one of the most positive work experiences of my career.

      Cons

      The role requires a high level of energy and engagement each day, and advancement opportunities may be more limited depending on organizational needs. However, these challenges are relatively minor compared to the overall positive experience and support provided by the company.

      avatar
      Consumer Cellular Response
      1mo
      Thank you for sharing your experience! We’re thrilled to hear that you feel supported, valued, and empowered to make an impact. Our trainers play a critical role in helping employees build confidence and succeed, and we’re grateful for the passion and dedication you bring each day. Thank you for being part of the Consumer Cellular team!
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