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      Consumer Cellular

      Engaged Employer

      Consumer Cellular reviews

      Absolutely terrible company. - Customer Service (CSR) Consumer Cellular Employee Review

      1.0
      Nov 15, 2021
      Customer service (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is livable, shifts are good, and work from home option

      Cons

      Company is all over the place. No one is on the same page. One supervisor is telling you one thing and another supervisor is telling you something completely different. Attendance policy is very strict yet every supervisor has different rules. Absolutely no time off unless you have the PTO, even if requested a head of time. Terrible system when working from home, audio issues left and right, system freezing, etc. They will completely blame those issues on you or your internet provider instead of fixing the system. They will also complain that it will effect your metrics even though the system issues are completely out of your control. Also that $500 referral credit? Absolute hell. You have to fight HR for it. You are literally just a number to this company.

      Explore other reviews about Consumer Cellular

      5.0
      Jun 15, 2026
      Mobile advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Store Hours STO PTO Commission Phone Benefits

      Cons

      Only con would be working at a slow store or having a slow month.

      avatar
      Consumer Cellular Response
      2w
      Thank you for taking the time to share your experience and for being part of the Consumer Cellular team for the past 1–2 years! We're thrilled to hear you've enjoyed many aspects of your role, including our store hours, PTO, commission opportunities, phone benefits, and STO. We work hard to create a rewarding environment where our team members can succeed while maintaining a healthy work-life balance. We also appreciate your honest feedback regarding slower stores or sales periods. We understand that customer traffic can vary, and we're continually looking for ways to support our retail teams with coaching, development, and opportunities to help them succeed regardless of market conditions. Thank you again for your recommendation and for everything you do to deliver an exceptional experience for our customers. We're grateful to have you on the team and look forward to your continued success with Consumer Cellular!
      5.0
      Jun 13, 2026
      Trainer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Consumer Cellular has an incredibly supportive culture where leadership, fellow trainers, and other departments work together and genuinely want people to succeed. I feel trusted to lead classes, coach new hires, and contribute beyond just delivering training. The role allows me to use my strengths in teaching, coaching, and developing others while making a meaningful impact on employees' growth and confidence. The remote work environment, work-life balance, stability, and opportunities for continuous learning make it an enjoyable place to work. Most importantly, I feel valued, supported, and empowered to do my job effectively, which has made this one of the most positive work experiences of my career.

      Cons

      The role requires a high level of energy and engagement each day, and advancement opportunities may be more limited depending on organizational needs. However, these challenges are relatively minor compared to the overall positive experience and support provided by the company.

      avatar
      Consumer Cellular Response
      1mo
      Thank you for sharing your experience! We’re thrilled to hear that you feel supported, valued, and empowered to make an impact. Our trainers play a critical role in helping employees build confidence and succeed, and we’re grateful for the passion and dedication you bring each day. Thank you for being part of the Consumer Cellular team!
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