If you want a clock out and in and don't care, great options and benefits... - Customer Service Representative (CSR) II Consumer Cellular Employee Review

3.0
Jul 29, 2022
Recommend
CEO approval
Business Outlook

Pros

Enjoyed was going to be able to work from home, during covid, forced to be at work 3d a week but on same schedule whether home or in office, that didn't work for a kid and 30m commute. Also only allowed to change schedule if open times which is between dif leads and entire XPL location home call centers. Things didn't change w/ new ownership, just leads couldn't allow adjustments and family arrangements couldn't be met or even an attempt to. Also although security my car was stolen and was given 800# for cops to request follow up,..... 1year later and multiple attempts but officer, he was ticked they wouldn't help. Car was stolen, couldn't pay $30 at min to get to work and and couldn't work from home. Soooo, Car recovered could have prosecuted w/ evidence of original theft and. Happy I found a great new job w/in 1month and true family even w/ corporate has been achieved my full employee status is almost at 1year w/ company and have been with apx 1yr 4months. Consumer Cell taught me fake opportunities. I found the real one and btw $3 more an hour prior to becoming full employee status. Oh and to add I have real friends now not just pretend fake friends, that are only polite because SUP or trainers.

Cons

See above, hit or miss I know there are XPL call centers in AZ although home office was Portland

Explore other reviews about Consumer Cellular

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Store Hours STO PTO Commission Phone Benefits

Cons

Only con would be working at a slow store or having a slow month.

avatar
Consumer Cellular Response
2w
Thank you for taking the time to share your experience and for being part of the Consumer Cellular team for the past 1–2 years! We're thrilled to hear you've enjoyed many aspects of your role, including our store hours, PTO, commission opportunities, phone benefits, and STO. We work hard to create a rewarding environment where our team members can succeed while maintaining a healthy work-life balance. We also appreciate your honest feedback regarding slower stores or sales periods. We understand that customer traffic can vary, and we're continually looking for ways to support our retail teams with coaching, development, and opportunities to help them succeed regardless of market conditions. Thank you again for your recommendation and for everything you do to deliver an exceptional experience for our customers. We're grateful to have you on the team and look forward to your continued success with Consumer Cellular!
5.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Consumer Cellular has an incredibly supportive culture where leadership, fellow trainers, and other departments work together and genuinely want people to succeed. I feel trusted to lead classes, coach new hires, and contribute beyond just delivering training. The role allows me to use my strengths in teaching, coaching, and developing others while making a meaningful impact on employees' growth and confidence. The remote work environment, work-life balance, stability, and opportunities for continuous learning make it an enjoyable place to work. Most importantly, I feel valued, supported, and empowered to do my job effectively, which has made this one of the most positive work experiences of my career.

Cons

The role requires a high level of energy and engagement each day, and advancement opportunities may be more limited depending on organizational needs. However, these challenges are relatively minor compared to the overall positive experience and support provided by the company.

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Consumer Cellular Response
1mo
Thank you for sharing your experience! We’re thrilled to hear that you feel supported, valued, and empowered to make an impact. Our trainers play a critical role in helping employees build confidence and succeed, and we’re grateful for the passion and dedication you bring each day. Thank you for being part of the Consumer Cellular team!
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