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      Consumer Cellular

      Engaged Employer

      Consumer Cellular reviews

      Chat agent - Chat Agent Consumer Cellular Employee Review

      3.0
      Jul 29, 2023
      Chat agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from, handle chat, 10 hour shifts, three days off, medical, dental, and vision, paid time off, and unlimited overtime.

      Cons

      Stressful, rude customers, do the equivalent job of 5 people in one, sales, customer service, technical support, billing, and retention of customers. Metrics to meet to keep job. If customers do not rate you well hard to keep job. Very fear driven job. Constant threats of losing your job. Company cares more about its customers then employees you are just a number here. Turn over is higher then Walmart.

      Explore other reviews about Consumer Cellular

      5.0
      Jun 15, 2026
      Mobile advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Store Hours STO PTO Commission Phone Benefits

      Cons

      Only con would be working at a slow store or having a slow month.

      avatar
      Consumer Cellular Response
      2w
      Thank you for taking the time to share your experience and for being part of the Consumer Cellular team for the past 1–2 years! We're thrilled to hear you've enjoyed many aspects of your role, including our store hours, PTO, commission opportunities, phone benefits, and STO. We work hard to create a rewarding environment where our team members can succeed while maintaining a healthy work-life balance. We also appreciate your honest feedback regarding slower stores or sales periods. We understand that customer traffic can vary, and we're continually looking for ways to support our retail teams with coaching, development, and opportunities to help them succeed regardless of market conditions. Thank you again for your recommendation and for everything you do to deliver an exceptional experience for our customers. We're grateful to have you on the team and look forward to your continued success with Consumer Cellular!
      5.0
      Jun 13, 2026
      Trainer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Consumer Cellular has an incredibly supportive culture where leadership, fellow trainers, and other departments work together and genuinely want people to succeed. I feel trusted to lead classes, coach new hires, and contribute beyond just delivering training. The role allows me to use my strengths in teaching, coaching, and developing others while making a meaningful impact on employees' growth and confidence. The remote work environment, work-life balance, stability, and opportunities for continuous learning make it an enjoyable place to work. Most importantly, I feel valued, supported, and empowered to do my job effectively, which has made this one of the most positive work experiences of my career.

      Cons

      The role requires a high level of energy and engagement each day, and advancement opportunities may be more limited depending on organizational needs. However, these challenges are relatively minor compared to the overall positive experience and support provided by the company.

      avatar
      Consumer Cellular Response
      1mo
      Thank you for sharing your experience! We’re thrilled to hear that you feel supported, valued, and empowered to make an impact. Our trainers play a critical role in helping employees build confidence and succeed, and we’re grateful for the passion and dedication you bring each day. Thank you for being part of the Consumer Cellular team!
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