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Consumers Energy

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Ups and Downs - Customer Service Representative Consumers Energy Employee Review

3.0
Feb 11, 2015
Recommend
CEO approval
Business Outlook

Pros

Great Pay. Plenty of hours. Great Team. Free food often.

Cons

It is ridiculously easy to lose your job, even if you do 99% of things right and never miss a day! They fire the majority of people they hire in the call center. Gas emergency calls can cost your job , and a lot of times the customer cant give you a correct address to locate the emergency. Sometimes you will be on call and may have to work up to 16 hours a day, you may get called in as soon as you get home from your shift.

Explore other reviews about Consumers Energy

5.0
Jul 5, 2026
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

Incredible manager and team, well supported with process and tools needed to do the job right

Cons

None - great experience working with Consumers team

4.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, pay tries to stay on scale with other similar organizations, work life balance is good. Hybrid work schedule.

Cons

Must be in office Monday, Tuesday and Thursday.

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