Avoid unless you're an android or desperate - Help Desk Technician Continental Employee Review

1.0
Jan 24, 2022
Recommend
CEO approval
Business Outlook

Pros

Good Pay Good benefits Always Hiring It is a job that pays people money.

Cons

Always Hiring 24//7 coverage means employees with changing schedules are incredibly prone to burnout with little to no support from from higher ups. Management tries to work with employees but are given *extraordinarily* little lee-way. High turnover in help desk causes constant issues because of a refusal to have extra coverage. Higher ups are much more interested in keeping people quiet and subdued rather than genuinely improving the help desk's lives.

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Continental Response
4y
Thank you for taking the time to provide this valuable feedback. We appreciate your willingness to share. We want to empower our team members to express their feedback, never to subdue. Please know that your voice is heard and that your feedback will be shared with the local Human Relations and management teams. While we are happy to hear you feel we offer good benefits and wages, we understand there are other areas to improve. We would love to continue this dialogue with you to see how we can further improve schedule flexibility and support our employees' well-being. Please reach out to us by email at careers@conti-na.com. Best regards, The Employer Branding team (HR Communications)

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5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, two week pto, 10 paid holidays

Cons

Not enough staff in the call center

2.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The company has good benefits and opportunities.

Cons

Management seems to be disconnected from reality

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