Good Entry Job - Bad Career - Customer Service Representative Continental Employee Review

4.0
Apr 6, 2022
Recommend
CEO approval
Business Outlook

Pros

Disclaimer: Pros only existent if this is a job for you NOT a career Reliable co-workers Remote-hybrid due to pandemic Low stress

Cons

Cons applicable if position is a career: Unable to advance within department - all management positions are locked only way to advance within company is to transfer departments Request/expected though not required to use unique skillset without compensation for said skillset Company interest is valued above employee needs ie: Pay was garnished for most Continental employees, everyone within this department, during pandemic until reinstated in Q4 of 2020 despite company being the most profitable during pandemic Contributions that may improve department as whole are awarded "thanks", no form of compensation is awarded for improvements that of any magnitude Cons applicable if position is a job: 12 hour shifts with weekly alternating schedule as of this posting Week 1: OFF - Sunday/Wednesday/Thursday Week 2: OFF - Monday/Tuesday Friday/Saturday Repeat Annual training modules on same material with MINIMAL updates: Three sets of training modules two of which consist of 20-50 hours of course material. No pay differential for individuals in night shift or for unique skillset

Explore other reviews about Continental

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, two week pto, 10 paid holidays

Cons

Not enough staff in the call center

2.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The company has good benefits and opportunities.

Cons

Management seems to be disconnected from reality

See reviews by: Helpful|Rating|Date|All