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Convey Health Solutions

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Un-professional. Unorganized. Poor management. Dirty - Customer Service Advocate Convey Health Solutions Employee Review

1.0
Jan 27, 2016
Recommend
CEO approval
Business Outlook

Pros

$10 dollars an hour. 40 hours a week. Good experience in data energy and how insurance works.

Cons

Where to begin! 1. Investation of bugs. On daily/weekly basis you will see cockroaches. 2. Harrassment/violent threats are not handled properly and sometimes NOT AT ALL. 3. Being told that you will be made permant with benefits when the opening are available but when they actually become available they pick random people who have no seniority...rather than those who have been there since the site has opened. 4. Human resources are practically "un-untouchable". You have to go through secuirty to even ask to speak to one. 5. NOTHING IS CONFIDENTIAL. 6. Retaliation if you state anything negative. Whether its a report or something you go to upper management. You will be demoted...or even fired. 7. They promote who they want. They do not properly post job openings but rather randomly promote whoever they want. 8. The rules change EVERYDAY! 9. Training was rushed. 10. They lie constantly. 11. You have to answer to your supervisor (obviously) but also to the other sups as well. 12. Unprofessional 13. Unorganized 14. Poorly managed 15. There were several employees who were bit by bugs....all they did was set mouse traps.....Really?!?! (bed bugs. Fleas. Cockroaches. Even head lice!)

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Convey Health Solutions Response
8y
We apologize that unfortunate incident of the bugs took place. It is our understanding It has since been resolved. We are committed to providing all employees in Decatur the best environment possible to work in. We are committed to ensuring all employees are working in a safe and healthy environment. Would you mind proving some additional feedback? **anonymous number?

Explore other reviews about Convey Health Solutions

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing staff . I learned a lot in this role

Cons

Limited room to grow in the department

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

The health solutions mission was genuinely important.

Cons

• Operations staff constantly relied on workarounds instead of fixing systemic issues. • Meetings celebrated minor wins while repeated failures were buried under talk of learning and resilience. • Legitimate problems were cheerfully reframed and then repeated cycle after cycle. • Honest discussions about dysfunction were unwelcome. • Honest feedback was actively discouraged, forcing employees to pretend everything was functioning when it clearly was not.

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