Since the merger happened in 2019, and the two companies became COPA, the culture became far worse. Employees feel they no longer have a voice with the administration. HR is nonresponsive and has very high turnover. With PIR, there was a sense that although the work can be stressful, the company did its best to be there and listen to those employees at the clinics. However, now it is a very "top down", directive approach where administration tells clinic employees what the changes will be and is not willing or receptive to listen to the staff they are directing the changes toward. The front line employees are compassionate toward those clients they serve and those employees would appreciate some of that same compassion and kindness shown to them from administration.
