Pros
Some staff truly prioritize patient care and truly are a gift to Copa Health. Bonus is available but if you are new staff you are expected to sign a 2 year contract to stay with Copa Health to receive bonus or pay it back.
Cons
Every meeting, clinical training or monthly all site meeting is primarily focused around meeting productivity and units. Ultimately, as a case manager you need to commit fraudulent billing to ensure you meet units and not to get written up. Leadership is aware of this and will mandate staff attend presentation on billable units, although still expect 22 units a day. I personally have been put in dangerous situations by Copa Health. A client was an administrative transfer to our clinic with a safety plan in place but receiving clinic did not receive this information from leadership, the member then broke into the suite, team was locked in a room while member attempted to break into the room with a fire extinguisher. Two of the case managers who were put into this situation were pregnant. Copa Health took away case management week to save money.