Pros
The office is brand new and very modern. The people within my group were absolutely great and always helpful. Option to work from home for a day or 2 a week. Summer hours, go in a little early each day and an hour and a half early Friday. You’re typically kept busy which helps the day go fast. I would go back as admin but I wouldn’t want to be on the phones.
Cons
People who call can be extremely rude. Adjusters don’t answer their phones and sometimes won’t answer if you reach out on teams. They make the receptionist stay when others leave early or go to have a group lunch because they don’t want the phones not monitored. They won’t turn the voicemail on for the receptionist but they will allow the people who take calls in bill review to go unanswered. Favoritism happens for sure. Turnover for my position is extremely high they struggle to keep people in the position. I wouldn’t have left if not for family circumstances but I was the only one and kept being told I would get help and it never came until the end. Had to ask permission to go to the bathroom and breaks were monitored, I felt like I was treated like a child. Management didn’t always seem like they knew what they were doing. The office is extremely cold. I felt like I was stuck as a receptionist and wouldn’t be able to grow into an admin role because they wouldn’t hire another receptionist despite promises for one being made.