I’m sure you will read reviews and wonder why there is such great variance in individual experiences. I believe the company culture has taken a dive because certain behaviors went unchecked. Here is my take on the place.
Most operation personnel's work experiences will be shaped by the branch or work queue you’re assigned to. There is quite a range of personality and people skills among the managers and LOs. This is why there are such dramatic differences in opinion.
Your pay, job security, and development opportunities will be dependent on the branches opinion of you and your work.
If you’re in a gatekeeper role like underwriting, expect to walk the tightrope between doing quality work and keeping the branch happy. You may even have to get buck to maintain your self-respect.
As an underwriter at this company the KPIs don’t actually measure your performance, they measure how many vanilla loans you underwrite. As a result of that, there are a lot of cherry-pickers and underwriters who practice all manner of avoidance for complicated loans. This set up leads to a lot of contention between underwriters and a lot of inequity in bonus opportunity.
Also task management seems to be a big problem because all tasks no matter how small seem to make their way to the underwriter. Yes they really want to pay you $50+ an hour to cancel MI certs on defunct loans because it saves the LOA so much time.
Finally I’m not sure the new leadership has the vision his father had or dare I say, the same vision.
If they tell you they care, it’s a manipulation tactic to get more out of you. When the hard times hit, they toss you out and never look down to see how you landed.
Valiant effort by the head of HR working so hard to manage the perception.
