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      Cornerstone Capital Bank

      Engaged Employer

      Cornerstone Capital Bank reviews

      Applauds performance and under paid - Loan Servicing Cornerstone Capital Bank Employee Review

      2.0
      Dec 20, 2024
      Loan servicing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedules. Work atmosphere is positive. We have two offices in CO, TX but also have remote employees. As a whole, majority of the people truly care and show up to work giving it their all day in and day out. There are challenges with how fast we’re growing and all that goes with loan servicing. For the most part, our teams work together for the betterment of the mission.

      Cons

      In servicing, we continue to hear our leadership preach about what a wonderful job we are doing, how we are meeting company goals, standards, and playing a part in the success. Our town hall yesterday was all the positive news and how much growth there was in 2024, they even addressed upcoming annual reviews. The problem, they will not increase pay through annual increases, last year if you got anything it was 1.5%. The companies compensation for servicing is below market average, increases are non existent, they’ll tell you to take on more work but not adjust your pay accordingly. To hold a town hall discussion talking about a year of excellence knowing that your leader sure is getting paid as a result of those goals being met and excellent servicing growth but you will not, burns. We have great people working here, who are severely underpaid and giving it their all but every year are met with we’d like to increase your pay but we just can’t here’s 1.5% your lucky to get that. Guaranteed it will be the same story in 2025 and they’ll lose a lot of great people.

      avatar
      Cornerstone Capital Bank Response
      1y
      We’re grateful for the dedication you’ve shown over the past 4 years and for your willingness to share your experience. It’s clear that you care deeply about your role, your team, and Cornerstone’s mission to make a positive difference. Feedback like yours is important, and we value your perspective on both the positive aspects of flexibility and work-life balance, as well as your thoughts on compensation. Even in challenging economic environments, Cornerstone remains committed to offering competitive pay and benefits packages, along with reward programs and bonus opportunities that recognize Team Members’ contributions. If you haven’t already, we’d love to hear more from you—please reach out to our SVP of Human Resources, Willie French, at wfrench@houseloan.com. Your feedback is crucial as we work to ensure our compensation aligns with the value our Team Members bring every day.

      Explore other reviews about Cornerstone Capital Bank

      5.0
      Jul 2, 2026
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Company continues to demonstrate a strong commitment to maintaining its service-focused culture while embracing many changes experienced over the past several years. Senior Management remains dedicated to keeping Team Members informed, engaged, and connected through regular virtual and in-person events. Leadership fosters a positive and collaborative work environment through an open-door policy that encourages questions, suggestions, and feedback. This commitment to transparency, communication, and employee engagement strengthens trust across the organization and reinforces a culture where Team Members feel valued, supported, and empowered to contribute to the Company's success.

      Cons

      I have none at this time.

      avatar
      Cornerstone Capital Bank Response
      1w
      Thank you for over 10 years and this thoughtful review! It means a lot coming from someone who has seen the company evolve over the past decade. We're grateful that our service-focused culture and commitment to keeping Team Members informed and connected continue to resonate with you. That open-door approach and regular engagement are things we work hard to protect as we grow. We appreciate your advice as well. Your thoughts on professional development, career growth, and recognition are exactly the kind of feedback that helps shape those conversations, and we're grateful you took the time to share it. Thank you for being such a valued part of our Houston team and the Cornerstone family! Best regards, The Cornerstone Capital Bank Team
      1.0
      Jun 15, 2026
      Fraud investigator
      Recommend
      CEO approval
      Business Outlook

      Pros

      None, company does not care about employees

      Cons

      HR and management will make up lies, show no proof and fire you with no warning. Even when ask for proof of allegation, HR refused to provide as there was none. There is a reason they are now looking for their 3rd mortgage fraud investigator in 6 months time. They also do not believe in raises or annual review, poor 401k match and high cost for family benefits.

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      Cornerstone Capital Bank Response
      2d
      After more than 10 years with Cornerstone, your perspective carries weight. We’re sorry to hear that your experience left you feeling unheard and unsupported. While we can’t comment on individual employment matters here, your concerns about communication, turnover, compensation, retirement benefits, and benefit costs are important and are taken seriously. We remain committed to treating team members with respect and to upholding the highest ethical and compliance standards in alignment with our core convictions. Feedback like this is crucial as we continue improving how we support our team members.
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