Company evolving ! - Customer Success Manager (CSM) Cornerstone OnDemand Employee Review

Great leadership. Clear vision for growth and success.

Acquisitions created competing products and culture.

Originally, this company was very supportive. There were many layers of resources meant to make employees successful. After the purchase of the company by PE they have cut software, resources and staffing to increase profits. I would not say there are many advantages over other employers in the field today. The ability to work from home is a pro. Complexity of the software is a pro because the work isn't boring. There's always something to learn.

- no real path to advancement, Cornerstone used to promote from within, over the past several years the majority of hired have been external - management cares a lot about stats but doesn't care to educate employees on how to meet those expectations. Ex. If a employee gets a negative survey it isn't reviewed and strategies aren't shared for improvement. If an issue goes on longer than expected and it puts employees out of compliance with the resolution time standard, employees are told to fix it with no strategies for doing so. There is no analysis of issues. One caveat: my team has a new manager so there is a possibility that things will improve; however the directives come from the top down, so upper management still has a problematic philosophy.