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Cornerstone OnDemand

Engaged Employer

Floundering Company - Customer Success Manager (CSM) Cornerstone OnDemand Employee Review

2.0
May 18, 2023
Recommend
CEO approval
Business Outlook

Pros

Your individual coworkers and teams are fantastic people. The clients are great to work with.

Cons

Tone-deaf leadership that doesn't know how to build or retain a company culture. No cohesive vision for the company's direction. Inability to successfully innovate or follow through on any given vision. Employee benefits have been significantly reduced to save the company money, giving the impression that things aren't going smoothly behind the scenes.

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Cornerstone OnDemand Response
3y
Thank you for your feedback. Our company has gone through significant change over the past few years, but we believe our vision, direction and strategy to execute has never been clearer. In fact, we launched our Talent Experience Platform (TXP) late last year at Convergence, held several internal and external sessions sharing our product roadmap and our vision of bringing our TXP to life. We will continue to share more and bring employees along in the process. It is true that recently we’ve made updates to our policies and benefits . For many years, Cornerstone and its acquired entities have had disparate and, often times, conflicting policies and practices, so we’ve made changes to better harmonize. If you’re comfortable, please reach out to me directly to share how we can better support you through this transformation. - Carina Cortez

Explore other reviews about Cornerstone OnDemand

5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership. Clear vision for growth and success.

Cons

Acquisitions created competing products and culture.

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Cornerstone OnDemand Response
2mo
Thanks for sharing this; it's great to hear your positive outlook on our leadership and vision as that’s something we really care about. There can be challenges that come along with acquisitions, especially when it comes to aligning products and culture. While these decisions are made to support growth and long-term success, they don’t always feel seamless in the moment. Again, I appreciate you sharing your perspective and wish you all the best. -Carina Cortez, Chief People Officer
2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Originally, this company was very supportive. There were many layers of resources meant to make employees successful. After the purchase of the company by PE they have cut software, resources and staffing to increase profits. I would not say there are many advantages over other employers in the field today. The ability to work from home is a pro. Complexity of the software is a pro because the work isn't boring. There's always something to learn.

Cons

- no real path to advancement, Cornerstone used to promote from within, over the past several years the majority of hired have been external - management cares a lot about stats but doesn't care to educate employees on how to meet those expectations. Ex. If a employee gets a negative survey it isn't reviewed and strategies aren't shared for improvement. If an issue goes on longer than expected and it puts employees out of compliance with the resolution time standard, employees are told to fix it with no strategies for doing so. There is no analysis of issues. One caveat: my team has a new manager so there is a possibility that things will improve; however the directives come from the top down, so upper management still has a problematic philosophy.

3
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Cornerstone OnDemand Response
1mo
Thank you for being part of Cornerstone. Employee growth, development, and internal opportunities remain important priorities for us and is something we also share with the market. Through our Pulse surveys, All Hands meetings, and ongoing conversations with employees, we're committed to listening, sharing what we're hearing, and providing updates on the actions we're taking in response. If you'd like to talk further about your development at Cornerstone, available resources, or help in having these convesrations, please reach out to me or my team any time. - Carina Cortez, Chief People Officer
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