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      Cornerstone OnDemand

      Engaged Employer

      Cornerstone OnDemand reviews

      Tanking in Quality - Customer Success Manager (CSM) Cornerstone OnDemand Employee Review

      2.0
      Jun 26, 2023
      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great peers Solid products Unlimited PTO Phenomenal Customers

      Cons

      Salaries are lagging - Legacy employees even further after recent changes. The best peers are leaving. Removed long standing benefits without any grandfathering. Removed expense reimbursement. Removed stock options and bonuses without a replacement. Equity seems to mean treat all global employees the same - which may be nice in India, but pretty much terrible everywhere else. Work life balance in the toilet. Product becoming too large and too disjointed to make sense or believe in any direction. Tightening the belt while revenue rises - stinks of falsehoods. CEO is condescending and does not care - very much has a "deal with it, it's a different world now" attitude. Fail to do what we say we will do time and time again. You have to buy all office equipment, and not get reimbursed. Travel is on your expense, with a reimbursement a month later (if qualified).

      avatar
      Cornerstone OnDemand Response
      2y
      Thank you for sharing both positive and constructive feedback – I truly appreciate it. Many of your points align with feedback we heard through our engagement survey earlier this year and we have intentionally taken extra steps to ensure “the why” behind decisions are shared moving forward. We are growing as a company, and in general, what has worked well for Cornerstone in the past does not necessarily mean it will work well for our future. I’m proud that our programs are now more consistent with industry practice, and that includes harmonizing all employees under one employee expense reimbursement policy that provides reimbursement where legally and contractually required. If you’d like to discuss additional opportunities with me, I’m happy to do so. – Carina Cortez

      Explore other reviews about Cornerstone OnDemand

      5.0
      Apr 7, 2026
      Senior director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great leadership. Clear vision for growth and success.

      Cons

      Acquisitions created competing products and culture.

      avatar
      Cornerstone OnDemand Response
      2mo
      Thanks for sharing this; it's great to hear your positive outlook on our leadership and vision as that’s something we really care about. There can be challenges that come along with acquisitions, especially when it comes to aligning products and culture. While these decisions are made to support growth and long-term success, they don’t always feel seamless in the moment. Again, I appreciate you sharing your perspective and wish you all the best. -Carina Cortez, Chief People Officer
      2.0
      Jun 8, 2026
      Prefer not to state
      Recommend
      CEO approval
      Business Outlook

      Pros

      Originally, this company was very supportive. There were many layers of resources meant to make employees successful. After the purchase of the company by PE they have cut software, resources and staffing to increase profits. I would not say there are many advantages over other employers in the field today. The ability to work from home is a pro. Complexity of the software is a pro because the work isn't boring. There's always something to learn.

      Cons

      - no real path to advancement, Cornerstone used to promote from within, over the past several years the majority of hired have been external - management cares a lot about stats but doesn't care to educate employees on how to meet those expectations. Ex. If a employee gets a negative survey it isn't reviewed and strategies aren't shared for improvement. If an issue goes on longer than expected and it puts employees out of compliance with the resolution time standard, employees are told to fix it with no strategies for doing so. There is no analysis of issues. One caveat: my team has a new manager so there is a possibility that things will improve; however the directives come from the top down, so upper management still has a problematic philosophy.

      3
      avatar
      Cornerstone OnDemand Response
      1mo
      Thank you for being part of Cornerstone. Employee growth, development, and internal opportunities remain important priorities for us and is something we also share with the market. Through our Pulse surveys, All Hands meetings, and ongoing conversations with employees, we're committed to listening, sharing what we're hearing, and providing updates on the actions we're taking in response. If you'd like to talk further about your development at Cornerstone, available resources, or help in having these convesrations, please reach out to me or my team any time. - Carina Cortez, Chief People Officer
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