Aug 23, 2016
Anonymous employee
Cortland Response
9yOur EVP of Operations, Melanie French, read this review and wanted to respond personally:
We cannot thank you enough for sharing this feedback, and we only wish we had received it sooner so we could have found an immediate resolution for the apparent concerns at your community. I am so sorry to hear what a negative environment you’ve experienced with your onsite management, and I would love to speak with you more in depth about this situation. Our community teams are at the heart of our business, and we take great pride in the teamwork and positive culture we have built here at Cortland. Gaining a better understanding of your concerns and experience will help us to better understand our challenges and breakdowns in communication – and come to a resolution that will ensure we work through these issues now and prevent them in the future. Please reach out to me at melanie.french@cortlandpartners.com so I can personally address your concerns. Thank you very much!
Sincerely, Melanie