May 21, 2018
Cortland Response
8yOuch, that was not a fun review to read. I’m sorry things didn’t work out for you at Cortland and that you feel like some of our latest changes haven’t lived up to your expectations. Our retention, resident satisfaction, and overall business metrics have shown us otherwise – we are seeing an upward trend in Ohio. I would love to personally address your concerns and am available at priscila.mattingly@cortlandpartners.com or you can call our 24/7 hotline at 1.800.461.9330. In the meantime, I am personally assessing the situation in Ohio to ensure that both our residents and associates are getting the same great Cortland experience across the board.