Great culture but areas for improvement - Community Manager Cortland Employee Review

4.0
Feb 16, 2020
Recommend
CEO approval
Business Outlook

Pros

The culture is rich and they put forth an effort to host special events for team members. Pay and bonus structure is fair. Community operations like landscaping, waste management, payroll, and training are organized and systematic. Resident events are fully supported and well budgeted. High focus on quality training opportunities. With so many communities coming on board regularly, the opportunity for advancement is high. High focus on customer service. Resident concerns are always addressed quickly.

Cons

Work/life balance is not ideal. Managers are required to complete tasks like lead management and reputation responses 7 days a week. The communities are often understaffed to achieve budgeting goals which can leave team members over extended. The helpdesk/IT assistance often goes unresolved for days up to weeks.

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Cortland Response
6y
Hi! At Cortland, we yearn to provide all associates with the support wherever they may need it. Our sole focus is our residents, which sometimes means working longer days to ensure their experience is nothing less than our Cortland best. With our growth comes growing pains; however, we’ve adapted to guarantee our communities have the resources they need to achieve success. You’re right – Cortland is the place to be if you want to accelerate your career! We provide Cortlandians with a multitude of trainings in their area of interest and certainly reward hard work at every level.

Explore other reviews about Cortland

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company great benefits good pay

Cons

None at this time working on moving up

1.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

None you have no voice . The tenants can walk all over you and you can’t defend yourself worst place ever to work . No work life balance suppose care more about cortland and the clowns that live in the building than your own life . Management must get money for not spending money .

Cons

Everything the company is a complete joke. They worry about their reputation. More than there front line employees. It’s a complete joke .DONT WORK THERE PERIOD

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