Pros
There are bright spots, though too few to change my evaluation. Many of the associates are hard working, dedicated, and want to do right by the company and the people they work with. Some mid-level and a few high level executives are competent.
Cons
The corporate environment is a sweatshop. Off-shoring was supposed to be cost-effective, profitable, reduce our management effort, and increase productivity. Instead we still have to manage the offshore effort because the management team in India can't effectively do it. There is high turn-over in the off-shore workforce that results in a poorly trained and inefficient effort. Their errors require onshore people to make corrections in the work done. The amount o rework done is viewed only in raw numbers and the ROI is ignored. Savings are not realized because of penalties assessed by our clients for failure to meet standards. Yet senior management remains wedded to offshore, despite the lack of continues savings and quality. Many tax authority's will not speak to offshore workers , and this negates any advantage of a cheap workforce as well as requiring double work to be done onshore. Failure of senior management to understand the new federal requirements for documentation of process mandated by Frank-Dodd, and also by our clients results in underfunding of our documentation effort.