From zero to hero - Ops Manager Cotopaxi Employee Review

5.0
Oct 26, 2020
Recommend
CEO approval
Business Outlook

Pros

I started my career at Cotopaxi with little to no experience in my role. After 3 years, I left with friends and colleagues in other continents, with a new vision for my career, and an insatiable desire to genuinely Do Good. - Innovation and creativity at its finest. At Cotopaxi the sky is the limit. The beautiful thing about working for a start-up is that nothing is figured out, so you have a huge opportunity to build something from scratch, own it, develop it, and take it to the next level. There was never a time when my boss said No to an idea I'd come up with. Some were feasible, others impossible, and others were just for fun, but having an innovative and creative spirit is encouraged, supported, and celebrated. - The culture is wonderful. What I loved the most about the team is how collaborative everyone was, at all times. One could be in the busiest time of the day, but if someone else needs help to unload a truck with groceries for our kitchen, you have this immediate urge to go help. That's how supportive and caring the CotoFam is. -A real purpose. I was part of many of Cotopaxi's true efforts to alleviate poverty. I participated in community events, donations, COVID-help actions, and I could see first hand how Cotopaxi wanted to use its supply chain to create a positive impact. If you want a job with purpose, work for Cotopaxi.

Cons

- Less than industry average pay - Cotopaxi's growth rate is astronomical (a good thing), which made it almost impossible to enjoy In the wild time (a bad thing), especially if you are part of a small team.

Explore other reviews about Cotopaxi

5.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Cotopaxi provides a strong sense of purpose that genuinely connects to day-to-day operations. The company empowers teams to build structure, improve performance, and drive meaningful change. ring my time here, Changes that have been made: strengthen team stability, elevate accountability, and implement processes that improved SLA performance, and enhanced safety. Leadership supports growth, and there is a real emphasis on building people and promoting from within.

Cons

The company is in the midst of a meaningful culture evolution toward stronger accountability and performance. As with any change, not everyone adapts at the same pace, which can create short-term challenges in team alignment.

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Cotopaxi Response
2mo
Thank you for sharing this, and for the specific callouts around accountability, team stability, and promoting from within. Those aren't small things, and it's meaningful to hear they're showing up in your experience. Change is rarely seamless, and we appreciate the honest framing of that. Building a culture of strong performance and accountability while bringing people along at the same time is real work and feedback like this helps us stay focused on doing it well. Thanks for being part of driving that forward!
5.0
Mar 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've worked at a number of companies throughout my career and having seen a number of different cultures and working styles, feel very fortunate to have landed at Cotopaxi. I felt like I should make a post here after a friend of mine pointed out our Glassdoor rating when I said I was having a great time so far. The people and team I work with are excellent. It's a healthy positive culture, there's no politics, information hoarding, or some of the other baggage that you can find. It's genuinely a great group of people trying to do great things for the customer and the company. The management team is accessible and generally very nice. I've worked with mercurial CEOs and crony executive teams who kept everyone on eggshells and would jump on people any chance they had. Cotopaxi is very, very definitely not that place. They seem thoughtful and try to do the right things but I also know that there have been some hard decisions made in the past year, and not everyone has been happy about them. My exec team member has been very open to hearing feedback and it seems like they're listening. So overall a great experience thus far and look forward to being here for much, much longer.

Cons

Honestly, the management team could be a bit more organized in planning more than a few weeks ahead to help everyone have time to do their best work, but this is one of the things that they're listening to and I feel like it's getting better.

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Cotopaxi Response
2mo
This just made our day! Thank you for sharing it. We know the Glassdoor rating doesn't always capture what it actually feels like to work here day-to-day, so we're really glad you took the time to write it out. The culture you're describing - people who genuinely care, leadership that listens - is something we work hard to maintain as we grow. It's not always easy, but it matters to us deeply. We're lucky to have you on the team. Here's to many more months ahead!
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