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      Cotopaxi

      Engaged Employer

      Cotopaxi reviews

      Lack Luster at Best - Fulfillment Coordinator Cotopaxi Employee Review

      2.0
      May 2, 2025
      Fulfillment coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is okay Coworkers are overall pretty nice Pro-deals are good "Positive" workplace Direct supervisors are great and care alot about the employees. PTO and holidays for full time employees is pretty generous.

      Cons

      Corporate will screw you Benefits have plummeted in quality Management fails to communicate a majority of issues No cohesive workplace building Management repeatedly fails to make sales, then lower employees feel the pressure from that Management has eliminated almost all quality benefits that were once given and replaced with terrible replacements (Gym stipend, travel stipend after 1.5 & 5 years, monthly lunches, paid lunch breaks, etc...) Company presents itself as very positive and engaging with social effects to help eliminate poverty in the global south. This is a great cause to get behind, but the positivity feels extremely toxic and overbearing. This positivity in turn makes any and all efforts to talk about problems with the company, feel wrong. Basically, they have crafted a this false environment, that helps dissuade discussions of actual broad workplace issues. Given the opportunity, corporate probably would outsource if they could; As they already have made the decision to outsource a sizable portion of work from the DC Most of the warehouse software is dysfunctional and impedes work, which of course the blame is then semi put on employees Supervisor turn over is extremely high due to pressure from above them (in my year and a half, there has been 4 supervisors who have left on top of the DC manager who left after 10 years with the company) Raises have been few and far between, with even a meager raise being held over your head. Products are not very well made at the moment. Newer units do seem to be better made, but a large divide for the build quality to price points (even with the employee discount). The HR situation is very disconnected/nonexistent. The HR rep that hired me was laid off a few months after I was hired, then was never truly replaced.

      avatar
      Cotopaxi Response
      1y
      Thank you for taking the time to share your experience. We care deeply about the well-being of our team members—across all departments—and we're committed to fostering a workplace that is both respectful and supportive. While we're proud of the mission and culture we’ve built, we also recognize that there are areas where we must grow, and feedback like this is an important part of that process. Your comments about communication breakdowns, high turnover, and lack of support in the DC are especially concerning. Our leadership team has been actively working to strengthen internal communication, ensure team members feel heard, and transitioning to smarter, more sustainable staffing model. We take seriously the need to provide fair compensation, sustainable workloads, and meaningful opportunities for dialogue with leadership - the door is open through 1:1s, daily stand-ups, routine All Hands meetings, roundtables, office hours, and feedback tools like OfficeVibe. These allow us to make real-time improvements based on direct, actionable feedback. If you're open to sharing more, we’d truly welcome a live conversation— with your Supervisor, GM/AGM, or People Operations. Your insights could help us improve the experience for others. Thank you again for your feedback and for the time you’ve invested with us.

      Explore other reviews about Cotopaxi

      5.0
      Apr 14, 2026
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Cotopaxi provides a strong sense of purpose that genuinely connects to day-to-day operations. The company empowers teams to build structure, improve performance, and drive meaningful change. ring my time here, Changes that have been made: strengthen team stability, elevate accountability, and implement processes that improved SLA performance, and enhanced safety. Leadership supports growth, and there is a real emphasis on building people and promoting from within.

      Cons

      The company is in the midst of a meaningful culture evolution toward stronger accountability and performance. As with any change, not everyone adapts at the same pace, which can create short-term challenges in team alignment.

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      Cotopaxi Response
      2mo
      Thank you for sharing this, and for the specific callouts around accountability, team stability, and promoting from within. Those aren't small things, and it's meaningful to hear they're showing up in your experience. Change is rarely seamless, and we appreciate the honest framing of that. Building a culture of strong performance and accountability while bringing people along at the same time is real work and feedback like this helps us stay focused on doing it well. Thanks for being part of driving that forward!
      5.0
      Mar 22, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked at a number of companies throughout my career and having seen a number of different cultures and working styles, feel very fortunate to have landed at Cotopaxi. I felt like I should make a post here after a friend of mine pointed out our Glassdoor rating when I said I was having a great time so far. The people and team I work with are excellent. It's a healthy positive culture, there's no politics, information hoarding, or some of the other baggage that you can find. It's genuinely a great group of people trying to do great things for the customer and the company. The management team is accessible and generally very nice. I've worked with mercurial CEOs and crony executive teams who kept everyone on eggshells and would jump on people any chance they had. Cotopaxi is very, very definitely not that place. They seem thoughtful and try to do the right things but I also know that there have been some hard decisions made in the past year, and not everyone has been happy about them. My exec team member has been very open to hearing feedback and it seems like they're listening. So overall a great experience thus far and look forward to being here for much, much longer.

      Cons

      Honestly, the management team could be a bit more organized in planning more than a few weeks ahead to help everyone have time to do their best work, but this is one of the things that they're listening to and I feel like it's getting better.

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      Cotopaxi Response
      2mo
      This just made our day! Thank you for sharing it. We know the Glassdoor rating doesn't always capture what it actually feels like to work here day-to-day, so we're really glad you took the time to write it out. The culture you're describing - people who genuinely care, leadership that listens - is something we work hard to maintain as we grow. It's not always easy, but it matters to us deeply. We're lucky to have you on the team. Here's to many more months ahead!
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