Good pay and relationships, but leadership issues persist - Sr Technical Analyst Cox Communications Employee Review

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

Good benefits, sometimes free food, equipment provided

Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.