Sr. Business Analyst - Business Analyst Cox Communications Employee Review

2.0
Jun 4, 2012
Recommend
CEO approval
Business Outlook

Pros

Cox provides adequate training. If you work for one of the good managers they will help you grow and learn within the organization. ...

Cons

Cox Communications used to be a great place to work....a family like atmosphere. Unfortunately as the initial managers and directors began to retire most of the newer management was hired in as a "who you know" and not based on skill or experience...Most managers have that micro manage mentality. If they don't like you, you can best just pack your bags because they will make your work life horrible and then terminate you without a second thought...because they can. So sad.

Explore other reviews about Cox Communications

5.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

Cons

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

3.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits, sometimes free food, equipment provided

Cons

Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

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