Makes the employee feel included in the direction of the company. To be such a big company you really feel like family. Company has a clear vision and path to get there. Liked my job so much that I woke up before my clock went off usually ready to start the day.
Cons
None that I can think of.
Cox Communications Response
6y
Wow, what a great review, thank you! We are thrilled to hear that you enjoyed your time with us! And, after five years we’re sad to see you go but wish the best for you in your new gig! Thanks again for your time with us!
I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.
Cons
The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.
Good benefits, sometimes free food, equipment provided
Cons
Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.