Call Center - Anonymous employee Cox Communications Employee Review

3.0
Mar 15, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Easy low stress job. Did not often have to get up for much. The calls are all pretty much the same so you get better and better at asking questions. And you know how to fix you own cable.

Cons

Since it is a call center you are sitting most of the time. I often became tired of having people yell at me. I had to wait for help if there was a question I could not answer.

Explore other reviews about Cox Communications

5.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

Cons

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

2.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work/life balance, culture and benefits. Work from home. Unlimited PTO.

Cons

Merging with Charter this year. If I still have a job after the merger, I'll be losing unlimited PTO, WFH, culture and who knows about work/life balance. Some may be asked to move to CT. At the end of 2024 the company offered a generous VSP. Knowing the upcoming severance packages we may be offered by Charter, some of us feel betrayed.

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