Pros
Prior to 2012, Cox was a great company to work for. Up to date training, management treated employees well, and a general feeling of being a "valued employee". It felt more like a family among peers and supervisors. That is all gone now. Great opportunities to advance.
Cons
Since about 2 years ago, when the company started consolidating into the "Central Region", moral has gone down significantly. When asked about it, management started becoming very secretive with information, whereas before, there was more of an inclusive environment. No one seems to have that "OWN IT" attitude anymore, so there is no accountability. Dropping the ball happens on a daily basis...example: Ask anyone who has Cox how long the call hold times are. It's a joke. I mean really, do you think that having a tech sitting in your house waiting on hold for an hour, just to reset your box is acceptable??? This has been going on for 6 months now. Dish and At&t are looking a whole lot better.... BEWARE of discrimination* Cox says that they are diverse, but will turn a blind eye when you get singled out!
