Depressing job. Everyone cheats to make tough commission goals. - Retention Specialist Cox Communications Employee Review

1.0
Jul 1, 2022
Recommend
CEO approval
Business Outlook

Pros

Very good employee discount. Every tv channel and 250 mgb internet for like $30 mo

Cons

Worked for the company for 8 years (last 3 years in retention) Went through 3 different managers last 3 months. Commission is shaky and very very unreliable. Projected to lose $16000 this year. Company did not care. Everyone is now cheating the commission stricture because that is the only way to make a paycheck. I left after missing the 3rd month in a row. The end of the pandemic and the increased inflation and coming recession has made this job impossible. RAMPANT CHEATING ESP BY 3rd PARTY REPS. Company sends work to Mexico and other countries, these reps suffer to ramifications for lying to customers, hanging up or simply not disconnecting the customers account.

Explore other reviews about Cox Communications

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and benefits package

Cons

The upcoming merger with Charter

4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

good pay and benefit, good co-workers and work-life balance most of the time

Cons

company has had a hard time keeping up with the industry, however, the industry has been struggling to fight the streaming service. now we're going through a sale being purchased by charter communications

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