Run as fast as you can - Retention Specialist Cox Communications Employee Review

1.0
Aug 23, 2022
Recommend
CEO approval
Business Outlook

Pros

My coworkers were cool, thats honestly it.

Cons

The metrics you are expected to meet are unattainable. Pay is subpar at best. Commission you are supposed to be able to make, won't happen unless you cheat. Uncontrollable disconnects count against you. Management is awful and does not care, from your direct leader up to the top. Customers cuss you out all day every day.

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Cox Communications Response
3y
Thanks for providing feedback. Customer service can often be challenging, so we really appreciate what our call center employees do at Cox. We're always seeking to understand how we can improve the experience for our customer service employees, so thank you for sharing your input. We appreciate your time at Cox and the time you took to write this review.

Explore other reviews about Cox Communications

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and benefits package

Cons

The upcoming merger with Charter

4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

good pay and benefit, good co-workers and work-life balance most of the time

Cons

company has had a hard time keeping up with the industry, however, the industry has been struggling to fight the streaming service. now we're going through a sale being purchased by charter communications

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