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      Cox Communications

      Part of Cox Enterprises

      Engaged Employer

      Cox Communications reviews

      Make Sure You're In - Senior Leadership Cox Communications Employee Review

      3.0
      Nov 23, 2022
      Senior leadership
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay and bonus structure are above average. No real complaints. There is upward mobility and feeling of belonging if you are "in". Senior Leadership takes care of the people that are cooperative and accommodating and do not rock the boat with ideas or difference of opinion. Great place for "yes" people!

      Cons

      If you are different or do not fit the mold, you will definitely feel it. They will find ways to call you out and look for reasons to either drive you out or let you go. Oddly enough, there are some wonderful people that are on your side and root for you behind the scenes. They don't want to be ousted by the people who really matter.

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      5.0
      Mar 2, 2026
      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

      Cons

      The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

      3.0
      Jun 6, 2026
      Retention specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, sometimes free food, equipment provided

      Cons

      Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

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