Think twice - Inside Retention Specialist Cox Communications Employee Review

1.0
Apr 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Work from home and benefits

Cons

Everyone you work with doesn’t care about you. Cox business has set it up for everyone to be shady and fail. Managers lack the back bone to back up the reps while giving customer all the breaks cause they can’t have hard conversations they expect us to have. No ownership or accountability and the changes they make only benefit snakes and then cox pays us less to clean up their work while managers couldn’t hit a single goal if they were in our role. It’s a shame.

Explore other reviews about Cox Communications

5.0
Mar 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, Work life balance and benefits

Cons

Stability can sometimes be an issue with constant changes

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Cox Communications Response
2mo
Hi, thank you for sharing a review! We're glad to know that you enjoy the flexibility, work-life balance and employee benefits that a career at Cox offers, and that you would recommend Cox as an employer. Cox's footprint and cross-industry impact do frequently necessitate agility with change, but we strive to offer a workplace experience that has the stability of a large company with the friendly community and innovation culture of a startup. And while our impact continues to grow, our values and mission remain the same: across our family of businesses, we're building a better future. We hope you feel that to be the case.
4.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

Cons

Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

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