Stressful work; great co-workers - Customer Service Representative Cox Communications Employee Review

4.0
Feb 15, 2011
Recommend
CEO approval
Business Outlook

Pros

Good benefits Excellent training Good working atmosphere Caring team leaders

Cons

Call center work is very stressful. If you can't handle being called every name in the book by rude customers this is not the place to work.

Explore other reviews about Cox Communications

5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Experienced Enterprise Data Architect with Strong Manufacturing & Telecom Expertise

Cons

Documentation and knowledge sharing can be improved to reduce dependency on a few key people. Decision‑making sometimes takes longer due to multiple approval layers. More investment in training and upskilling would benefit the teams.

4.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

Cons

Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

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