Tolerable if you enjoy customer service - Customer Service Representative (CSR) Cox Communications Employee Review

3.0
Apr 17, 2024
Recommend
CEO approval
Business Outlook

Pros

They have a constant supply of snacks, games, shirts and various small things you get as incentive throughout each month. The supervisors are fairly helpful and reasonable. And you do have team meetings about weekly.

Cons

All call centers are entry level, you’ll meet a variety of people while working there. The job itself feels degrading when speaking with customers as most of them are very entitled and cuss you out daily. Also, once you’re in the role, it’s EXTREMELY difficult to get out of that role.

Explore other reviews about Cox Communications

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Really great culture & benefits. Part of a great team.

Cons

Going to be merged with Charter. Major changes heading our way.

4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

good pay and benefit, good co-workers and work-life balance most of the time

Cons

company has had a hard time keeping up with the industry, however, the industry has been struggling to fight the streaming service. now we're going through a sale being purchased by charter communications

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