Retention Representative - Customer Retention Representative Cox Communications Employee Review

2.0
Feb 24, 2016
Recommend
CEO approval
Business Outlook

Pros

Good pay. You are paid $15.63 an hour and are given a $1700 commission for your first three months of employment. The training program is pretty detailed.

Cons

The type of people who work here show that Cox doesn't really care about its business. A lot of workplace gossip, very stressful environment. There were about 25 people in my new hire class, and it's been 4 months and only 6 of us remain. ICOMS is outdated and the systems fail at least twice a week.

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5.0
Mar 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, Work life balance and benefits

Cons

Stability can sometimes be an issue with constant changes

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Cox Communications Response
3mo
Hi, thank you for sharing a review! We're glad to know that you enjoy the flexibility, work-life balance and employee benefits that a career at Cox offers, and that you would recommend Cox as an employer. Cox's footprint and cross-industry impact do frequently necessitate agility with change, but we strive to offer a workplace experience that has the stability of a large company with the friendly community and innovation culture of a startup. And while our impact continues to grow, our values and mission remain the same: across our family of businesses, we're building a better future. We hope you feel that to be the case.
4.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

Cons

Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

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