Company in "Disarray" - Service Manager Cox Fleet Employee Review

Thank you for taking the time to write this review. We have always welcome comments from current and former employees, and over the years have been provided with some great feedback on how we can better serve our customers and employees. In 2018 we conducted our first ever employee engagement survey, and the response was fantastic. We had over 65% of our employees take the time to provide their input , and the number one request from our employees was they wanted more training. So your comments on our lack of training is heard loud and clear. To address this, we moved our training initiatives under the leadership of Mike Davis, our VP of Human Resources and Talent Acquisition, and created the position of Director of Training, and promoted Christopher March into that role. We will be more focused on the training needs of all of our employees in 2018, and have the leadership in place to deliver on that promise. In regards to compensation opportunities above and beyond salaries, it is, and always has been based on the individual performance of the manager. I can assure you that our best performing managers max out their compensation every year; and our under-performing managers , in some cases, receive less than half of what they were earning previously. We continuously look for ways to challenge our management team, raise the bar on expectations every year, and recognize and reward our best performers. For 21 years we have been a technician focused company. We don't sell, rent, or lease trucks. We're not a trucking or delivery company. All we do is truck maintenance. Everything we do is focused around making our technicians more successful, which in turn provides our customers with Maintenance Excellence. I am always open to talk to current and former employees on how we can make them more successful. Please don't hesitate to reach out if you would like to discuss in more detail. Mike Dickinson Executive Officer