May 22, 2018
Cox Fleet Response
8ySenior Regional Sales Exec, thank you for taking the time to write a review. We are always open to suggestions on how we can better serve our employees and customers.
For over 21 years we have tried to set all our employees up for success by giving them autonomy to do their job. We have always believed that if you hire the right person, train them to do their job, and hold them accountable for their results, the best will rise to the top.
I am disappointed in myself and our Senior Leadership to hear that you didn't understand what our vision is. We have been clear in our message to all of our employees and customers on what we strive to deliver. Our Mission and Drive have been cornerstones values in our company for years, and are spelled out in slides our sales execs use in their sales presentations. Our Mission is to provide our customers Maintenance Excellence through Quality maintenance and repairs, Safety, and Communication of fleet information that is processed, organized and available. Our Drive to accomplish that is to provide our technicians leadership and support so they may attain Maintenance Excellence by performing Quality maintenance and repairs, Operating Safely, and complying with the Communication policies and processes of our Company.
Unfortunately we don't bat 1,000, and at times we miss on our delivery to our employees and customers, but those are the exceptions, and we learn and get better from those exceptions.
Fortunately, for every one employee that feels like their inability to be successful was not because of their performance, but because the company let them down, we have many more that take pride in being part of the largest independent truck maintenance company in the United States.
Thank you again for taking the time to write your review. I am always open to suggestions, and would welcome a call from you to discuss how we could have served you better.
All the best in your career...
Mike Dickinson
Executive Officer