Mobile technician - Mobile Technician Cox Fleet Employee Review

4.0
Oct 10, 2019
Recommend
CEO approval
Business Outlook

Pros

The flexible work hours are great. There is plenty of work and overtime if you want it. You get to work directly with the customers to schedule work. You don’t have anybody micro managing you everyday. We are growing in the west so there is a lot of room for growth. The RSM has been a technician and understands what we do out here.

Cons

Sometimes it feels like you are on your own. Don’t hear much about how the company is doing and growth plans. The no phone usage while driving.

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Cox Fleet Response
6y
Thank you for taking the time to post this review. It is great to hear how much you enjoy working for our company, and the ownership you take in your job. I hear you loud and clear on getting more information about all the great things going on in our company pushed out to everyone in the field. We are currently working on a complete overhaul of our website that will make it much more interactive for our team and customers; and we have plans to start publishing our quarterly newsletter again in the near future. While I know you listed our zero tolerance cell phone policy as a con, I hope you understand that we have that policy in place to protect you. There are thousands of stories about drivers killing themselves and others while being distracted on their cell phone. We want you to go home every night to your family, and not end up as another story of a distracted driver whose life changed because of a call or a text. My hope is one day you can list that as a pro because it has made you a better driver both at work and in your personal life. I appreciate your advice to our senior leadership to get out and visit "the guys in the trenches." Our mechanics are the heartbeat of our company, and I personally try to visit every tech I can when I am on the road. I will challenge the rest of our senior leadership to do the same.Please don't hesitate to reach out to me directly if there are any other suggestions you have on how we can continue to build on the success we have.Mike DickinsonExecutive Officer

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Pros

You will appreciate the people in your life who are good honest people more because of how poorly you will be treated.

Cons

The management in the NY market is terrible. If you want to use PTO that has been approved it depends on if the manager feels like it or not. Your significant other is going to be out of work for serious surgery and you want to use PTO so that you can pay your bills? Well too bad your manager didnt feel like it good luck with that late fee. Tell your manager a family member died unexpextedly and horrifically? Youll hear its part of life happens to everyone and a sigh because you are taking time off for a funeral. Expecting company supplied tools to be company supplied? Well quit being cheap is what my manager said to me over a 1200$ purchase. You have to get approval from your manager? Maybe he will get back to you maybe he will ignore you for an entire month. Hired for first shift but will be expected to work into the night and when you set a boundary that you weren't hired to work at night you'll be told that maybe you aren't the right fit for this job. If you think the amount of PTO in the job posting looks nice or the company supplied uniforms, laundering service, bonuses, or career development, company discounts well just keep scrolling because they're not telling the truth atleast for NY employees who arent over at their managers house for dinner. Cons include the management in NY.

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