10y
I really appreciate your comments. Dickinson Fleet Services is working very hard to make sure our Technicians are matched with our customers. Mobile technicians is a very challenging position, since the Technician must be a good technician, a customer service representative, must purchase parts, and must manage his time without direct supervision. That takes a unique individual. We have hired more H/R professionals to help recruit, interview and hire technicians that are best suited for the job responsibilities.
In addition we have created a new Customer Service department whose purpose is to support our Technicians with their customers.