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Crain Communications

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Caught "in the suck" of publishing - Anonymous employee Crain Communications Employee Review

3.0
Sep 3, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Crain Family (Keith, Rance, Chris, especially K.C.) are genuinely good people, and I had fun working for them on occasion. There is a flexible, laid­back feeling in addition to the family environment. The offices and technology (software, cloudware, hardware, etc.) have seen significant upgrades in spending capital and budgets in the last two years.

Cons

The publishing industry flat out sucks right now. Pay is below market value for Chicago, NYC, California, but average for Detroit and Ohio. Company waited too long to invest significant Capex into digital infrastructure. While most at the corporate level are fairly new and try hard to make it work, you have to question their decision making and whether or not they realize the severity of the situation they put themselves into. I could sense the lack of confidence in what they were doing numerous times, and these were the people that are supposed to be leading me. To make things worse if they made one mistake, it could be you who takes the beating in the form of reprimands from other superiors or flat out let go. It’s very possible the old guard ad­ sales side of the business could derail all the new tech infrastructure and corporate governance created in the last two years. These sales teams think they have more leverage than they really do from the legacy business model of the print era, yet they are the ones who can’t sell print to save their lives anymore while having some level of cluelessness on how to target their clients via digital and custom audience sales. Some dept in corporate is going to have to come down hard on these people and collar their old­ school demands and practices, which has never been done in the 100-­year history of Crain. It’s always been ad sales above all else, even though the company has diversified its revenue in audience development, events, and now custom content. Times have already changed...

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5.0
Jun 4, 2026
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CEO approval
Business Outlook

Pros

Leadership Opportunities – You often lead event planning teams, coordinate vendors, and oversee event execution from start to finish. Creative Expression – The role allows you to design memorable experiences and bring unique event concepts to life. Relationship Building – You develop strong connections with clients, sponsors, vendors, and stakeholders. Project Management Experience – Managing budgets, timelines, contracts, and logistics strengthens valuable project management skills. Career Growth Potential – Experience in senior event management can lead to positions such as Event Manager, Director of Events, or Operations Director.

Cons

Heavy workload during peak seasons – Certain times of the year may involve coordinating several events simultaneously. Difficulty maintaining work-life balance – The unpredictable nature of events can make personal scheduling challenging.

3.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong Brand: Pensions & Investments remains a highly respected and trusted name in institutional financial media.Valuable Data: The underlying proprietary data and research products are high-quality and genuinely sought after by major institutions. Colleagues: The day-to-day editorial and sales teams are incredibly dedicated professionals who care about the product.

Cons

Short-Sighted Restructuring: In late 2025, management aggressively cut experienced, human-led enterprise sales and account management teams in a bid to force a "digital transformation" and pivot to AI/automation. Complete Operational Breakdown: The reality of this pivot is a mess. By replacing dedicated human contact points with generic support inboxes and broken "self-service" portals, high-value corporate clients are being completely ignored. Systemic Carelessness: Months after the layoffs, former employees are still receiving voicemails from furious institutional clients who cannot get a hold of anyone at the company. CRM records and phone lines were left unmanaged and orphaned. Flawed Strategy: Management optimized for internal cost-cutting without considering client retention. Enterprise clients pay premium prices for white-glove service, not a black-hole automated ticket queue.

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